Run and Grow
What if Your Small Business Doesn’t Have an HR Department?
Every small business owner is familiar with pouring over business-related advice, only to find out that it’s applicable only to larger businesses or transnational corporations. The business world is anything but one-size-fits-all, and it can…
How Business Travel Will Change in 2018
If you want to make the most of your business travel budget, keeping up with what’s going on in the travel industry is essential. In 2017, we’ve seen the sharing economy continue to grow and…
The Difference Between Mediocre and Great in Customer Service
Paying attention to small details can be what makes the difference between a great service experience and a mediocre one. When you observe your customers and pick up on the subtle cues and messages—both words…
4 Reasons to Love Complaints
We all know that one person who loves to complain. It feels as though they always have something negative to say about the food, or the service, or whatever they deem sub-par that evening. As…
4 Essentials Every Employee Needs to Deliver Exceptional Customer Service
This is the first in a series of six articles that will examine different aspects of delivering exceptional customer service and how it leads to increased overall profitability. Over the 6 part series, we’ll discuss…
The Review is In
Last week we explored how customers have taken to the web, social networks and review sites when they have something to say about a company or any customer service need—good or bad. This isn’t just…
10 Tips to Improve Your Customer Experience
Today, customers are no longer looking for great customer service—they want more. Today customers demand a great customer experience and will not settle for anything less. It is no longer good enough for companies to…
Bitcoin for Small Businesses: Things to Know and Consider
Bitcoin is a digital currency that can only be accessed using codes that are only known to the owner. It is just like depositing your money in a bank but this one is electronic. Bitcoins…
5 Ways to Reduce Costs and Improve Business Performance
Technology’s continuous advancements have torn apart the barrier between and among nations. Thanks to ecommerce, individual industries now operate their respective businesses within a circuit of globalized market systems. Unfortunately, such ecommerce has resulted in…
3 Interview Questions Small Businesses Need to Start Asking Candidates
What was one of the biggest challenges facing small businesses in 2017? According to a report from the 2017 American Express OPEN Small Business Monitor, it isn’t keeping current business nor is it cash flow concerns….
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