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Convenience is in the Eye of the Beholder

I have a message for you from your customers. This is something they want you to know: “I don’t really care how you would like me to communicate with you. I want you to offer…

4 Key Ways to Make the Most of Your Business’s Down Cycle

Starting and growing your own company is exhilarating, exciting and rewarding. It also scares the living daylights out of you when you find yourself strapped into your seat, plummeting towards the very bottom of a roller coaster ride. Ups,…

The Ultimate Guide to Hiring Top Talent for Your Small Business

Recruiting top talent for your small business doesn’t have to be difficult if you develop and implement good processes and systems to hire right from the beginning. The average cost-per-hire is $4,129, while the average…

Automation as Design Partner = The Power to Make a Better Future

As a member of the next generation, are you worried about the future? Are you worried about robots and increasing levels of automation impacting your life and livelihood? Given the headlines these days, this is…

Do’s and Don’ts of Interviewing

Hiring your first employees can be a daunting task for any small business owners. 63% of recruiters find it difficult to find suitable candidates for their company’s open positions, and small business often struggle to…

Small Details That Make a Big Difference for Corporate Event Attendees

Hosting a corporate event of any size is no small feat. It takes serious planning, organization, and communication to create an unforgettable event. Between coordinating and deadlines, sometimes the finer details are lost due to…

The New FCA Policy That Could Help You and Your Business

The False Claims Act has long been used to fight unscrupulous business entities that conducted fraudulent business at the expense (or financial disadvantage) of the government. This law was initially passed during the Civil War…

Have You Made the Mistake of Hiring Too Soon?

Well, you may not be alone. Many executives and managers have made the mistake of using the financial and sales forecast to plan and execute hiring of new employees—so that they could be trained and…

Are You Good at Digital Customer Service?

Your small-medium business or nonprofit customers have high expectations when it comes to customer experience and service. “As connectivity becomes ubiquitous and customers grow used to conversational interactions with brands, immediacy has become vital. In…

5 Ways the Modern Assembly Line Moved to Automation and Back to Humanization

Since the debut of the modern assembly line on at the Ford Plant in Highland Park, Michigan on December 1, 1913, manufacturers have continually experimented with improving its promise of speed, efficiency, and reliability. Far…

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