Run and Grow
Give Your Customers the 5-Diamond Treatment
Retail sales are moving from brick-and-mortar stores to online, but doesn’t mean you can slack on your in-store service. In fact, customers rank in-store experience lower than digital and mobile experiences across all retailers. More…
Recruiting the Best Candidates from Your Internal Talent Pool
One of the hardest tasks of a business owner is hiring the right people. Top performers must have the right work ethic to fulfill expectations, but also be a good fit within the company. A…
Going Through a Rebrand? Here’s How We Approached It for a Large International Client
So, you’re going through a rebrand. There are a variety of reasons a company could go through a rebrand, such as being sold to another company / investor or simply needing to hit the reset…
How Engaged Are You in Digital?
It’s hard to imagine there is an active business today that doesn’t have some level of digital connection and engagement. But the truth is that how business leaders define engagement and the level in which…
Be a Customer Complaint Hero with These 9 Steps
Some people perceive customer complaints as a pain in the butt. I suggest they take a 180° turn on this attitude. Customer complaints are gifts! (Yes, you read that right.) Although most customers will not…
Prevent Human Error and Avoid Big Consequences for Your Small Business
Human errors do not seem that scary next to other cyber threats. But they are often a nasty part of successful hacking and scamming attempts that threaten businesses every day. They hide behind multiple faces,…
How to Scout Out and Hire Employees Who Really Love What They Do
Dedicated employees make or break startup success. Anyone can say they are “highly skilled,” but if employees lack the same vision and determination as their leader, it can be detrimental to the startup. To succeed…
The Role of AI in Customer Experience
Trends in the customer service space are showing that by the year 2020, the use of chatbots, a form of artificial intelligence, will skyrocket by 1000%. While 86% of consumers want to enhance the experience…
Human Resource Management for Newbies (A Mini Guide)
As a small business owner, you may not have an HR department. That’s not a problem, per se… But it does mean you occasionally need to wear the HR manager hat—among the many others you…
How to Prepare Your Business for a Compliance Audit
Preparing your business for an upcoming compliance audit is no easy task, and can’t be rushed if you hope to avoid stiff regulator fees. Many business managers and even accounting professionals are nonetheless having a…
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