How to Save a Relationship with a Customer When Things Go South

Sometimes, being an entrepreneur isn’t all it’s cracked up to be. When I left my 9-5 job, it was to pursue the ultimate freedom...

How Weak Leadership Impacts Customer Loyalty

Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair...

7 Tips to Build Your Business Through Customer Service

Your customers form the backbone of your business. Because of them, your business grows. That’s why you need excellent customer service. It builds customer...

3 Ways to Improve Your Company’s Customer Support

When a customer contacts your company with a problem, what level of support service is being delivered to them? Every successful business needs to...

8 Principles for Keeping Customers with You for Life

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees...

12 Steps to Improve Your Customer Experience

Employee engagement and exceptional customer service play a critical role as a competitive advantage in the business landscape. Great customer service built on a...

3 Powerful Tips to Modernize Your Customer Service

Customers today interact with brands and businesses in ways that were previously never imagined. You can now talk to the owner of a company...

10 Tips for Impeccable Customer Service and Repeat Customers

Every business claims they focus on customer service and offer the best to their clients. However, how many really do? If you want to...

Top 5 Trends in Customer Service Innovation Heading into 2018

Customer service has always been key to a business’s reputation, but it’s more important than ever today. Consumers across the globe have access to a...

There’s No Second Chance to Create First Quality

Let me illustrate this insight with a personal story. As my enterprise computer software company which produced innovative lodging systems for hotels and resorts...

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