Want the Best Digital Customer Experience?

Of course you want your customers to have the best digital customer experience (CX)! Who wouldn’t? Have you ever heard of “design-led” or “design thinking?”...

21 Easy Phone Tips for Outstanding Customer Experiences

Did you know that the old-fashioned, Alexander Graham Bell invention (the telephone) still reigns as the most widely used channel for customer service? Yes, almost nine in...

A Solution for the High Cost of Poor Customer Service

When I go shopping, I have a tendency to wear my business hat while I walk around the stores. I assess the quality of...

Do You Put Your Customers First?

I know. It’s not a common question. And, what does it mean anyway? Does it mean being customer-oriented, customer-focused, and having a customer-centric mindset...

Digital Customer Service or a Human Touch?

Much of current investment in customer service is focused on expanding capabilities in digital service channels and artificial intelligence. Recent customer service studies, however,...

Do You Make Excuses When Customers Complain?

What do you do when customers complain? Do you listen? Do you try explaining or rationalizing your responses? One thing we can agree on from the top....

7 Reasons Customer Reviews Are Integral for Your Business

If you’re a small business, here’s one golden tip to succeed when you’re starting out: know the value of customer reviews. The landscape of...

Easy Loyalty Hacks to Wow Your Customers

Get on the mailing list at Just Bundt Cakes and they’ll send you a coupon for a free Bundtlet on your birthday. (Don’t say I never did...

5 Helpful Ways to Make Customers Feel Welcome

Customers to just about any business nowadays have plenty of options available to them, and they know that they can easily take their dollars...

The Question Behind the Question

If you were ever to become an employee at Walt Disney World, you’d go through a class called Traditions. You’d learn all about the vision...

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