4 Reasons to Love Complaints

We all know that one person who loves to complain. It feels as though they always have something negative to say about the food,...

4 Essentials Every Employee Needs to Deliver Exceptional Customer Service

This is the first in a series of six articles that will examine different aspects of delivering exceptional customer service and how it leads...

The Review is In

Last week we explored how customers have taken to the web, social networks and review sites when they have something to say about a...

10 Tips to Improve Your Customer Experience

Today, customers are no longer looking for great customer service—they want more. Today customers demand a great customer experience and will not settle for...

5 Ways to Turn Indifferent Customers into Raving Fans

Providing good customer service just isn’t enough anymore, not with companies the world over clamoring for the dwindling dollars consumers spend. And heaven forbid...

How to Save a Relationship with a Customer When Things Go South

Sometimes, being an entrepreneur isn’t all it’s cracked up to be. When I left my 9-5 job, it was to pursue the ultimate freedom...

How Weak Leadership Impacts Customer Loyalty

Customer experience is foundational to the success of your organization. As a customer experience expert, and as a customer myself, I have seen my fair...

7 Tips to Build Your Business Through Customer Service

Your customers form the backbone of your business. Because of them, your business grows. That’s why you need excellent customer service. It builds customer...

3 Ways to Improve Your Company’s Customer Support

When a customer contacts your company with a problem, what level of support service is being delivered to them? Every successful business needs to...

8 Principles for Keeping Customers with You for Life

Most businesses spend big money testing their brand logo, catchy marketing phrases, and demographics, but spend little time training and validating that their employees...

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