People Skills

Want to Be a Great Leader? Be Consistent!

Being a leader is not a part-time job. To produce consistent results we’re expected to almost always be present in the business in some form or fashion. Those who depend on us count on reliability…

Watch Out for Burnout

“I wish I could go back and tell myself that not only is there no trade-off between living a well-rounded life and high performance, performance is actually improved when our lives include time for renewal,…

5 Quick Tips to Increase Team Performance

Increasing team performance is a common goal. There is always room for improvement and leaders are always trying to get more out of their team. Increasing performance is particularly important when leaders are new to…

Understand the Subtle Signs of Employee Disgruntlement

As a manager, lack of engagement is one of the greatest telltale signs there’s a dissatisfied employee in your midst. Your management style may be a contributing factor or the triggers may be for reasons…

Empowering Employees

I have set a goal to read (or re-read) 1 business book every 2 weeks. I recently reread “Customer Mania!” by Ken Blanchard since it is the story of how YUM! Brands—owners of KFC, Taco…

The Line Between Being Nice and Being Fair

If you cannot be grateful for what you have received, then be thankful for what you have been spared. ~Yiddish Proverb So many managers I work with confuse being nice with being fair. Being nice…

Losing Out? How to Keep Your Millennial Employees Invested

As a manager, one of your greatest challenges is finding ways to keep your Millennial employees invested in your company. According to a recent survey of 7,700 Millennials conducted by Deloitte, approximately two-thirds of Millennial…

Thanking Your Employees is Smart Business

I’m all for appreciating our clients. At MMG, we created a special holiday with just that intention in mind called Who Loves Ya Baby Day. It’s not just about being grateful. It’s good business. One of…

Manners Still Matter

Manners are of more importance than laws. ~Edmund Burke Not too many people I know talk about the importance of manners, but here goes… Good manners can make a big difference in your business or…

Kingmakers Instead of Kings

“Great leaders and top-producing salespeople develop tremendous influence because they focus their actions on looking out for the other person’s interests and serving their needs. They prefer to give the credit away rather than take it for themselves….

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