Would You Say It If…

Social media has allowed us to connect and converse with those who we might otherwise never have had the opportunity. It creates the context...

Silence Kills

I had to call United’s 800-number the other day to change an existing ticket. At each step of modifying my ticket, the customer service...

There Will Be Some Tethering

Imagine sitting in your dentist’s chair, the sharp end of a blade hovering just above your face, mere inches away from making contact. At...

Communicating the Vision

Speaking with a client about an ongoing issue with his sales team, I brought up a particular concept. When he heard it, he loved...

Could Your Business Writing Use Work? 5 Tips for Brushing Up

When was the last time you thought about how you come across in your writing? Communication is key, but much of the time, you’re...

Data Storytelling: Using Color for Emphasis

One of the first, and I would argue most important, things you learn as an analyst is that not everyone loves (or understands) data...

Getting Feedback Wrong

We know feedback is important to our own personal development. It’s how we learn and grow, it’s how we improve. All high performers (or...

4 Powerful Ways to Use the Art of Storytelling

I was in the middle of my presentation. Before me was a stadium full of people I barely knew. Then something happened. It is what...

Killing the Conversation

Over the past couple of days, I’ve participated—at a distance—in an interesting conversation. Let me clarify, the conversation was interesting, but the dynamic of...

6 Questions You Need to Answer Before Creating Your Change Communication Plan

When communicating change—especially big, complicated change—would you fire off a few emails and cross your fingers that employees understand what to do? Inspiring confidence...

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